Frequently Asked Questions


General FAQs


Please find the Frequently Asked Questions and Answers below:



Q: Who are we?


A: We are an online vitamin & supplements company and professional supplement dispensary for practitioners, we are now carrying over 60,000 health supplements, including vitamins, nutritional supplements weight-control supplements, anti-aging, bone health, heart health, beauty, and much more.


Q: How to contact us?


A: Please submit your inquiry through our Help Center page.


Q: How is shipping calculated?


A: The shipping fee will be calculated according to the weight of the package(s). Please refer to the automatic shipping calculator for U.S. domestic and international shipping.


Q: How soon will we process the order?


A: Please allow 1-3 days to process your order.


Q: Will you process my order on Holiday?


A: We will be off on Holiday(s).


Q: How long will it take for me to receive my order?


A: It usually takes about 5-7 business days to receive your order (Domestic). International orders can take up to 2-3 weeks.


Q: Can I get my order faster?


A: For more details please refer to the Shipping information.


Q: Can I ship to an address that is not my billing address?


A: We normally accept the order(s) that ship to an address that is different from the billing address. But further verification may be needed for order(s) over $80.


Q: Will I be able to track my package?


A: Yes, we will send you an email confirmation with a tracking number when your order is shipped. And you can track your package using the tracking number provided.


Q: Do you offer international shipping?


A: Yes, we do offer international shipping.


Q: Do you ship to APO & FPO addresses? A: Yes, we do ship to APO & FPO addresses.


A: Yes, we do.


Q: Do you ship to Alaska, Puerto Rico, Maryland, and Hawaii?


A: Yes, we do.


Q: Do you offer a warranty on the product(s)?


A: Most manufacturers provide a warranty on their products, please contact them directly.


Q: What if I get the product and dislike it?


A: It depends on the product(s), unopened product(s) can be returned within 30 days after shipment. Please contact us to obtain the RMA confirmation before returning the product.


Q: Will I get a refund?


A: You will get a refund for the product (a 25% restocking fee will be applied to the product or products). Shipping and Handling cost is not refundable if the product is free from defectiveness.


Q: How long will it take for me to receive a refund?


A: Once we’ve received your returned order(s), we will issue a refund.


Q: Will you send out a notice when you receive my return and refund my credit card?


A: Yes, we will.



Q: Will you give my e-mail address to other companies?


A: No. your protection and privacy are our 1st priority. We'll use your e-mail address only to confirm your order, if you change your password, or notify sale promotions and discounts.


Q: What happens after I placed my order?


A: You will receive an email confirmation from us that we’ve received your order(s). It will usually take 1-3 business days to process your order(s).


Q: What payment methods do you accept?


A: We accept the majority of credit cards, debit cards, checks, money orders, and PayPal.



Q: Can I send you a check or money order?


A: Yes, you can, please notify us with your order number to receive further instructions on our Help Center page.


Q: Do I have to pay sales tax?


A: If your order shipping address is in California, sales tax will be added to your order.


Q: Do you have a newsletter that I can sign up for?


A: Yes, simply enter your email address at the Newsletter box on our website (bottom right section).


Q: Do you offer coupons or discounts?


A: Yes, we do offer coupons or discounts for registered customers.



Q: How to submit products to our company?


A: Please contact us through our Help Center page.














Disclaimer: Statements made about specific vitamins, Supplements, Nutrition, or other items sold on or through this website have not been evaluated by the United States Food and Drug Administration or PickVitamin LLC. And are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your Physician or other Healthcare-Professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with your physician, Healthcare-Professional or Licensed Doctor before Taking any medication, exercise, supplementation Nutrition program. • Designated Trademarks and Brands are the property of their respective owners. Read More...

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